Retail
Technology, Information and Media
Transportation, Logistics, Supply Chain and Storage
ActiveJosen profile photo

Josen

Senior APAC P&L Leader, Retail, E-Commerce, Supply Chain

Jurisdiction

Singapore

Experience

Seniority LevelDirector
Years of Experience15-20 years
Current StatusActive
Head of International E-Commerce – Amazon APACAmazon Asia Pacific
2016 - Present

Lead APAC cross-border business ($XXX MM) with 32% YoY growth and operating margin positive in 2024; expanded exports model to New Zealand/Malaysia markets achieving 51% YoY growth with positive contribution margins • Manage a team of 20+ APAC leaders. Led team through organizational redesign, implementing multi-country roles across Australia-Singapore to enhance operational efficiency and career advancement paths • Board Director for Amazon Singapore entities; member of leadership team reporting to CEO of APAC; part of elite Bar Raiser core team responsible for hiring in APAC • Served on public policy engagements with govt ministries in both Singapore and NZ to facilitate cross border flows • Active leader in Singapore's ecosystem: Enterprise Singapore's Service Standards Committee member, Digital for Life sponsor, and MSc Supply Chain guest lecturer at the National University of Singapore • Own product roadmap for the APAC cross-border business, partner technology teams to deliver region-specific feature; regional fulfillment that reduced delivery times from 10 days to 2–3 days and lowered costs by 20% • Pioneered Agentic AI transformation in export operations achieving 90% headcount efficiency to scale NZ market

Education

Masters of MBAIndian Institute of Management, Ahmedabad
2008 - 2010

Skills

Core skills10
Interests6
Languages1

Skills

Retail
E-Commerce
P&L
Supply Chain
Operations
Technolog Roadmaps
Agentic AI
Regional Expansion APAC
High Performance Team
Cross Border Commerce

Interests

Supply Chain Management
E-Commerce
B2C
Customer Experience
Technology
Logistics

Languages

English