- Supports and challenges all ExCo members in shaping strategy and delivering key initiatives - Initiated and led strategic projects to drive growth and profitability: set up a performance improvement team, implemented a churn monitoring system, defined a company-wide business-driven customer segmentation - Framed and led a large-scale strategic alignment project with another entity from BPCE Group (inc. PMO)

- In charge of supervising, coordinating and optimizing delivery of c. 200 quotes and 30 live projects per month - Designed and implemented key operational processes from scratch : project SOPs, CRM setting (Hubspot), KPI monitoring, cross-team interactions - Recruited and managed a team of 4 (3 customer success managers and 1 project manager) - Initiated and drove strategic decision making: value proposition, customer segmentation, product roadmap

- In charge of maximizing productivity and quality of service; increased them by respectively ~20% and ~10% via process optimization, product improvement and automation - Recruited, structured and managed a team of 8 project managers - Initiated and successfully implemented a large-scale reorganization to streamline operations - High involvement in strategic topics: HR structuring, international expansion, in charge of M&A projects

- Took part in 15+ consulting projects for large companies in various sectors (e.g. healthcare, tech, mining) - Designed and implemented an agile operating model for a global pharmaceutical company’s digital marketing activities, increasing campaign efficiency by ~40% in 6 months on key use cases - Revised a PE-owned fashion retailer’s strategy to recover profitability; +12m€ EBITDA in 2 years - Optimized a pharmaceutical drug’s packaging to enhance it while saving up to 15% per box