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Jorge Villasewnor

Scaling Operations. Developing Leaders. Delivering Growth

About Me

A career built inside fast-moving BPO and operations environments, leading teams, scaling projects, and turning ambitious ideas into measurable growth. Known for developing people first, simplifying complexity, and building replicable systems that help organizations move faster, think smarter, and stay focused on revenue. Across roles in general management, operations strategy, and multi-project leadership, the common thread has always been the same: empower talent, create clarity, and execute with intensity. This mix has driven revenue gains, cultural transformation, and the successful launch of multiple ventures operating at startup speed. Now focused on opportunities where strategic thinking, technology, operational discipline, and team development can create meaningful impact, especially in senior operations leadership and COO-track environments. Always open to conversations with builders, leaders, and companies shaping what comes next.

Jurisdiction

Mexico | United States

Experience

Seniority LevelDirector
Years of Experience15-20 years
Current StatusActive
DirectorUcallz / Uleadz
2018 - 2023

General Manager / Director Business Growth & Operations Led end-to-end business growth, partnerships, invoicing scalability, and client care across all operational areas. Helped drive ~400% revenue growth over five years by building replicable systems, reporting, and high-performing teams to support rapid scale and long-term client success.

Recovery/Collections ManagerFreeway Insurance / CONFIE
2024 - Present

Recovery / Collections Manager Owned daily operations, KPIs, and departmental P&L for a recovery portfolio exceeding $1M/month. Delivered 24% OPEX reduction and 11% YoY productivity growth in under two years by implementing scalable systems, disciplined execution, and data-driven performance management.

Collections ManagerBailhotline
2016 - 2017

Collections Operations Manager Managed national recovery operations across $2M+ monthly portfolios and a 150+ office network. Led teams of 3 supervisors and 48 agents, delivered 18% efficiency gains, and implemented regional profitability metrics to improve financial visibility and execution.

Operation ManagerNextDoor Solutions
2014 - 2016

OPS manager Supported the scale of international sales campaigns to 150 billable FTEs, delivering performance analytics and reporting to ensure accurate invoicing, operational visibility, and consistent execution.

Education

Degree of Bachelor’s Degree in International BusinessUABC
2010 - 2013

Skills

Core skills0
Languages2

Languages

English
Spanish