Leading high-volume hospitality and entertainment operations, overseeing $12M+ in annual revenue, 400+ team members, and a 50,000+ sq. ft. venue. Responsible for P&L performance, food & beverage operations, talent development, guest experience, strategic planning, and operational excellence while building high-performing teams and driving sustainable revenue growth.

Operated & oversaw two full-service restaurants, three ballrooms, full sales team and separate kitchen for room service to the Westin Hotel. Handled multiple P&Ls, budgets, projects and venue spaces. Lead full operational oversight for over $14 million in total revenue. Led over 350 team members, including 3 general managers, 12 salaried managers, and two sales managers. Managed diverse revenue channels spanning restaurant dining, banquet operations, private events, and hotel room service, strengthening operational consistency across multiple service models under one leadership structure.

Drove daily operations of a high-volume upscale restaurant, providing full operational and P&L leadership across service, culinary, staffing, guest experience, and brand execution. Led full-scale operations for a $10M restaurant, aligning service, culinary, and management teams to deliver strong financial and guest satisfaction performance. Delivered 22% sales growth through strong operational leadership, guest experience execution, and team performance. Achieved 99% staff retention during COVID, sustaining business continuity and preserving a highly stable workforce during extreme market disruption. Combined revenue growth, operational discipline, and people leadership to strengthen performance in a complex, high-volume restaurant environment. Signed an exclusive contract with a College athletic department to host all recruiting events, bolstering event revenue by over $750K

ServSafe Food Handler Manager

ServSafe

2023 - 2027

Credential ID: 17581266