Pre - IPO (Series B), growth stage SaaS - based open - source compliance & security company with ~$13.5M ARR in 2025 • Oversaw Support, Pre - Sales Engineering, and Technical Services after company eliminated Customer Success as a department. • Preserved ~$500k ARR and extended runway to profitability by stabilizing legacy business after core PMF erosion. • Cut ~$600k annual OpEx by introducing AI - powered optimizations, enabling staffing efficiencies while simultaneously improving customer outcomes. • Partnered with Sales, Product, and Engineering to maintain strategic customer relationships during pivot.

• Rebuilt and expanded CS and Support Services teams, reporting to CEO and CRO. • Lifted GRR from <70% to mid - 80%, preserving ~$1.2M ARR through proactive account planning. • Monetized Premium Support / Program Engineering for strategic accounts, driving incremental revenue. • Implemented AI - driven tooling to scale CS and Support efficiency. • Collaborated with Sales, Marketing, and RevOps on ICP definition and GTM alignment.

Pre - IPO (Series B), growth stage DaaS business with on - premise and API product delivery; ~$21M ARR in 2021 • Scaled team from 3 to 14, adding CSMs, CSEs, and SEs. • Developed churn forecasting and ARR tracking that supported $45M Series B raise at $330M valuation. • Transitioned function from reactive to proactive success, contributing ~33% of 2021 revenue and ~100% ARR growth. • Built cross - functional bridges with Sales, Finance, Product, and Engineering.

2021 • Built and led global CS team; delivered 20%+ of ARR growth via expansions / upsells, peaking at 50% in key quarters. • Held full P&L ownership while maintaining 90%+ gross retention.

• Expanded Support and Platform Services teams, launched Hardware Refresh Program, and shifted to proactive support. • Supported SaaS / Cloud delivery initiatives.

• Built team to execute complex upgrades, enabling $10M upsells and generating $500K in services revenue.

• Enabled $65M in 2014 sales and $100M in 2015 through technical leadership and global expansion.

• Key contributor to $40M in 2013 sales growth; led demos and represented company globally.

2013 Special Global Recognition, 2011 – 2013 Presidents Club, 2010 – 2012 Sales Engineer of the Year, multiple half marathons;