United States
Leading the design and construction of a logistics solution that incorporates a multi-echelon, high-speed facilities across the country including carrier cost/service optimization, logistics, product management, data science, and operations research, first/middle/last mile integrated solutions. • Responsible for design and productization of product supporting optimization for distribution across multiple carriers through comparative rates, network capacity optimization, service cycle time reduction, and order aggregation to minimize cost and drive cycle time throughout the supply chain • Design and implementation of an operations planning suite leveraging machine learning and AI for team member metered work (load balancing), automated door/pick/slotting, and travel path optimization. • Lead the design and implementation of an operating platform that includes WMS, routing optimization, CRM, automated carrier onboarding, network design, and data analytics.
Led the operations, analytics, community, logistics, project management, and operations research teams in the design, launch, and continued expansion of a dynamic Omni-channel ecommerce same-day logistics model throughout the US utilizing a crowd source, non-asset model. • Responsible for logistics and operational planning and execution, forecasting, analytics/metrics, driver and community management, customer/client experience, and pricing. • Lead the design and implementation of an operating platform that includes virtual WMS, routing optimization, CRM, contractor recruiting, and data analytics, growing from a team of one to over 75 thought leaders • Managed in excess of 100% YoY growth over 6 years while reducing costs by 23%, reaching GM profitability • Orchestrated a team expansion over 100 associates and 9k independent contractors in 42 markets
Responsible for the development and expansion of middle and final mile solution for eCommerce and direct to consumer delivery utilizing the USPS, regional small parcel, and LTL providers as well as Amazon operated network. • Led the design and implementation of a national high-speed fulfillment and sortation solution focused on supporting eCommerce distribution, forward deployment, returns management, and inbound logistics that would lead to a $500M investment in the Sort Center Strategy, Amazon Logistics, and Prime Air • Developed, launched, and managed a rapid expansion of 5 facilities placing the top moving SKUs within same-day coverage with more than 2,500 associates and an annualized savings in the second year in excess of $50MM • Project lead for software requirements, facility and material handling design, and implementation for strategic initiatives including Same-Day, Sort Centers, Prime, and Final Mile by Amazon • Implemented customer experience improvement processes that resulted in 43% reduction in missing shipment defect rates while growing the discrete Prime customer base by 275% • Developed programs for Same/Next/Sunday/2-Day shipments through the USPS/Local Couriers resulting in a cycle time reduction of 2.3 while lowering cost $1.40/order