Led a full-scale digital transformation and strategic roadmap development, positioning the company for accelerated growth and successfully guiding the transition to PCI 4.0 compliance. • Executed a four-data center consolidation into IBM Cloud, converting legacy systems into a self-optimizing ecosystem that generated a 40% increase in operational efficiency and $5.5M in cost avoidance. • Directed the complete lifecycle development of 4 in-house AI products, leading to an 80% improvement in customer engagement and a 62% reduction in operational costs. Simultaneously managed a suite of SaaS solutions, consistently exceeding client satisfaction targets by 93%. • Revamped IT operations via AI-driven machine learning and predictive analytics, decreasing critical system failures by 50% and improving system uptime to 99.99%, ensuring business continuity. • Developed a proactive global IT support model, building a high-performing team that produced $5M in annual cost savings while reducing average resolution time by 35% and enhancing operational responsiveness. • Delivered a comprehensive cloud migration strategy and technology roadmaps that accelerated the digital landscape and achieved a 25% faster time-to-market for new digital products, enhancing adaptability to emerging technologies.