Accelerated customer engagement and commercial performance through global digital and data-driven transformation, reducing operational friction and improving execution efficiency. Embedded digital as a scalable growth driver across regions. Led the Digital AOP for 2024 and 2025, engaging 20+ markets and reviewing 250+ initiatives annually to capture demand, prioritize high-value projects, and govern execution.
Led Global and LATAM digital and multichannel transformation within the Business Technology organization, serving as a strategic bridge among Commercial, Digital, and IT teams. Designed and deployed omnichannel, CRM, automation, and innovation initiatives to digitize customer engagement, improve marketing effectiveness, and drive measurable commercial impact across markets.