Selected by the Kyruus to lead a transformation of the customer delivery function consisting of professional services, clinical services, customer success, and customer support.

Board-selected executive leader driving enterprise-wide transformation of customer operations at leading healthcare technology provider. Orchestrated strategic oversight of onboarding (professional services), enablement (training and client communications), client success, support, and revenue cycle management divisions, revolutionizing service delivery through innovative technology solutions. Cost reduction and efficiency improvements drove acquisition value creation.

Held multiple roles within the customer experience and sales organization. Most notably, led comprehensive rebuild of healthcare practice focusing on solutions consulting, software revenue, and account management strategies. Responsible for revenue growth, top client relationship management, and go-to-market strategy development for healthcare offerings. Served as individual contributor meeting software and services quotas while expanding market presence through strategic partnerships.