Hello, I'm Angel N.

Angel is an operational architect specializing in transforming customer-facing operations in healthcare technology companies. With over a decade of experience in PE-backed environments​,​ she designs and implements strategies that drive significant business impact—including 50% cost reduction​,​ 40% margin improvement​,​ and 75% reduction in time to value while maintaining exceptional customer satisfaction. Her expertise spans strategic transformation​,​ AI-enabled automation​,​ customer experience innovation​,​ and people-first leadership. She builds operations that scale—and teams that thrive with her core approach: “Measure​,​ Optimize​,​ and Scale” combined with "Empower and Enable" leadership; which have consistently resulted in high-performing teams​,​ sustainable operational excellence​,​ and measurable customer value. She believes you can't improve what you don't measure​,​ and you can't scale what isn't optimized. Are you seeking to scale operations or navigating complex transformation? If so​,​ let's have a chat!