Customer Care Specialist/Helpdesk Analyst with over five years' experience of providing technical support and customer service in international and multicultural environments. I have collaborated on projects for leading companies such as Sanofi, Alstom and Airbus, managing incidents, advising users and ensuring the effective resolution of queries using tools such as ServiceNow and ticketing systems. My proficiency in four languages (native French, Spanish and Catalan, and C1 English) enables me to communicate clearly and effectively with clients and teams in multiple countries, adding value in a global context. I am defined by empathy, active listening, problem-solving skills, and a strong service and user orientation. In addition, my training in criminology reinforces my critical vision, analytical skills, inclination for support and commitment to the continuous improvement of quality of service and assistance. I am currently seeking new opportunities where I can grow professionally and personally.