Technology Support Manager with over 20 years of experience leading IT operations and support services that empower end users to access and utilize technology effectively across diverse, multi-site environments. Brings 14 years of expertise managing technology support for a public charter school network spanning 12 locations, along with experience supporting government agencies and private organizations. Oversees help desk operations, mentors and develops technical support teams, and drives continuous improvement in service delivery and user experience. Excels at resolving complex technical issues, implementing secure and scalable systems, and aligning technology solutions with organizational needs. Recognized for clear communication, strong organizational leadership, and a collaborative, user-centered approach to managing technology challenges.