• Diagnose structural friction across leadership, delivery, and decision rights • Design lightweight operating models that align ambition with execution capacity • Clarify accountability and escalation paths to reduce founder bottlenecks • Establish operating cadence across teams to stabilise execution and reduce decision bottlenecks • Partnered with leadership through transition, complexity, and scaling inflection points

• Established operational infrastructure and governance standards for a regulated digital business • Ensured alignment between product development, compliance, and delivery readiness • Defined decision ownership and escalation pathways across product, operations, and compliance functions • Introduced structured operating cadence across leadership, improving prioritisation clarity and execution reliability • Oversaw risk, compliance, and operational resilience

• Led operational restructuring following organisational split, redefining accountability and decision frameworks • Built scalable budgeting and risk oversight mechanisms during growth phase • Aligned cross-functional leadership around execution priorities and performance rhythm • Acted as operational partner to CEO during transformation period

• Directed daily operations and shared services within a fast-scaling consultancy • Coached consultants and strengthened operational discipline • Designed cross-functional workflows to improve delivery alignment • Led process redesign initiatives to enhance execution consistency

• Directed a European tours portfolio serving 8,000 clients annually, overseeing supplier contracts, budgeting, and operational delivery • Led supplier sourcing, planning, budgets, and KPIs • Oversaw projects and events to ensure effective delivery • Supported restructuring to improve efficiency and scale • Delivered training to support change and performance

• Led operations across multiple departments to boost alignment and efficiency • Partnered with leadership to shape and execute operational strategy • Managed events to improve stakeholder engagement • Directed and trained a team of 36, driving continuous improvement

• Supervised daily operations across departments, improving efficiency • Implemented quality/regulatory compliance frameworks • Worked with senior leadership to deliver operational strategy • Managed and developed a team of 30, supporting continuous improvement

Prince 2 Project Management Certification

The Learning People

2021

Lean Six Sigma White Belt Certification

Management and Strategy Institute

2025

Credential ID: 345662033