• Led IT onboarding / offboarding workflows across 9 global offices, ensuring 100% compliance and readiness. • Managed Google Workspace, Jamf, and Okta accounts for 300+ users; automated device provisioning and user access. • Authored and maintained internal SOPs, IT policy docs, and troubleshooting guides to improve ticket deflection. • Reduced manual provisioning by 25% using PowerShell and Ansible scripts. • Partnered with People Ops and Engineering to align security policies and access control.
• Served as escalation point for cross - functional teams; resolved complex issues across Apple and Windows devices. • Maintained SaaS tools and local systems for 1 , 000+ users across time zones. • Built access control policies and collaborated with HR on offboarding security procedures. • Created user - facing documentation that cut support requests by 30%.
• Imaged and deployed 1 , 300+ devices via SCCM / PowerShell for HQ relocation. • Maintained AD user access and remote device support in a hybrid model.
CompTia A+, Network+