• Established and scaled the EMEA Global Business Services Hub, designing operational frameworks and governance models to support service delivery, application support, and cross-functional IT operations across multiple regions. • Recruited and led a team of 95 professionals across diverse functions, fostering a collaborative, high-performance culture aligned with company values and long-term strategic goals. • Managed multi-country stakeholder relationships across EMEA (UK, Spain, France, Romania, Ireland, Hong Kong, Dubai), ensuring alignment on operational priorities, business transformation initiatives, and service expectations. • Oversaw budgeting and resource planning for the EMEA GBS, optimizing operational costs and achieving a 30% reduction through strategic vendor management and infrastructure consolidation. • Led the transition to cloud infrastructure, balancing strategic vision with execution to deliver scalable, cost-effective solutions while maintaining business continuity and compliance. • Implemented financial governance practices (FinOps) to monitor and optimize cloud expenditure, resulting in a 27% cost reduction and improved forecasting accuracy. • Championed continuous improvement and change management, introducing early warning systems for critical infrastructure and streamlining operational workflows to enhance service reliability. • Directed the full lifecycle management of IT assets across EMEA, ensuring cost-effective procurement, deployment, and retirement aligned with business needs and sustainability goals.

• Led the strategic migration of traditional banking products to a new digital framework, resulting in a 12% increase in online customer acquisition/satisfaction. • Defined and implemented streamlined customer onboarding processes for online and in-store channels, reducing onboarding time by 70%. • Managed the development and launch of new digital products (e- wallets, debit cards, loans), contributing to a 42% increase in product adoption/revenue. • Directed a cross-functional team of 20+ business analysts, developers, and UI/UX designers in an Agile environment.

• Successfully navigated the dynamic startup environment, leading product management, project management, and people management from inception through a $9 million funding round. • Defined the solution architecture and guided a team of 6 developers in implementing the first zero-knowledge digital identity trust protocol.

• Designed and built InnoHive, a dedicated space for innovation and rapid prototyping, fostering a culture of experimentation and collaboration. • Developed Sparkkit, an intrapreneurial framework to promote innovation within the organization, empowering employees to generate and implement new ideas. • Conducted Design Thinking workshops to instill innovation as a core value and encourage employees to develop creative solutions. • Organized hackathons to engage IT colleagues and generate innovative ideas, resulting in 3 ideas being further funded. • Developed a startup accelerator program to support and mentor early-stage companies, contributing to the growth of the local startup ecosystem.

• Led the IT infrastructure team, ensuring the stability, security, and efficiency of the bank's IT systems. • Reported major IT incidents to ORM and implemented mitigation strategies to minimize business disruption. • Identified and mitigated IT risks across infrastructure, application development, and retail and corporate banking.