Managed end-to-end lifecycle of 50+ complex operational cases across international portfolios (UK, EU, North America), coordinating between legal teams, third-party vendors, clients, and internal stakeholders Conducted risk assessments and due diligence to evaluate case viability, identify exposure levels, and provide strategic recommendations to senior leadership Led vendor coordination and oversight, monitoring performance of external service providers and ensuring adherence to project timelines and quality standards Developed reporting frameworks for stakeholder updates, delivering regular insights to underwriting and reinsurance teams to inform business decisions Ensured regulatory compliance across all case workflows, maintaining documentation standards and audit readiness in line with UK/EU insurance regulations Collaborated cross-functionally with legal, finance, and underwriting departments to streamline case resolution processes and improve operational efficiency Key achievement: Managed high-volume caseload while maintaining 100% compliance with regulatory reporting requirements and improving case turnaround times through process optimization

Coordinated international incident response operations for 200+ cyber security breaches across 15+ countries, managing crisis workflows from initial notification through resolution Built and managed a global vendor network of specialized service providers (forensic IT, legal counsel, PR/crisis communications), including market research, vendor onboarding, contract negotiation, and relationship management Designed and documented operational processes for incident triage, escalation protocols, and stakeholder communication, improving team efficiency by 30% Delivered executive-level reporting to Claims, Underwriting, and C-suite stakeholders on incident trends, response metrics, and program performance Led client onboarding and training programs, educating 50+ clients on incident response protocols and preventive risk management strategies Contributed to digital transformation initiatives, documenting requirements and coordinating implementation of new workflow management systems Developed risk management presentations for client-facing events, translating complex technical concepts for non-technical audiences Supported diversity & inclusion initiatives, designing and presenting ransomware simulation scenarios at university cyber security competitions