Led IT operations and regional strategy for Mexico, Colombia, and Peru, aligning LATAM technology initiatives with U.S. corporate standards. Oversaw SAP (DEV/QAS/PRD), ServiceNow, and cloud infrastructure while managing budgets, audits, and compliance. Delivered measurable results such as a 45 % incident backlog reduction, 80 % faster SAP–3PL delivery, and 20 % infrastructure cost savings through automation, virtualization, and regional governance.

Directed IT operations for corporate offices and 29 stores, managing Oracle NetSuite, BI, and POS environments. Implemented network and system upgrades (Cisco→Meraki, RFID, Verifone), achieved 30 % annual savings in telecom and printing, and improved warehouse performance by 90 %. Collaborated with GAP U.S. teams on IT, Finance, and Retail projects, ensuring system stability and operational continuity during the pandemic.

Oversaw technology for corporate offices, distribution centers, and 50 stores supporting brands such as Vans, Reef, Timberland, The North Face, JanSport. Executed SAP migrations, ERP integrations, and logistics automation (RFID, TMS, PKM) improving operations by 90 %. Achieved 30–40 % cost reductions through vendor negotiations and secured OEA/NEEC certification compliance. Maintained uninterrupted operations for 12 years through proactive maintenance and global collaboration.