• Led service design for customer experience streams, resulting in 90%+ user satisfaction and 20% faster task completion. • Created customer journey maps and process flows that reduced support tickets by 15%. • Contributed to FedEx's design system, improving team efficiency by 25%.

• Achieved 90% customer satisfaction score and 80% retention rate through UX enhancements. • Improved resolution times by 45% through real - time analytics and feedback implementation. • Launched CX strategies that increased digital engagement by 30%.

• Increased mobile app downloads by 26% through improved UX design. • Achieved 80% customer satisfaction through user testing and iterative design. • Improved accessibility compliance to WCAG 2.1 AA standards.

• Conducted ethnographic studies that improved shopping experience satisfaction by 35%. • Streamlined user workflows, reducing process steps by 40%. • Created research protocols that accelerated insight generation by 50%.

• Increased user adoption to 90% for modernized enterprise systems. • Reduced learning curves by 30% through intuitive design frameworks. • Accelerated product delivery cycles by 25% via Agile UX implementation.

• Modernized POS systems, improving transaction speed by 20%. • Led UX maturity programs that increased team productivity by 35%. • Created design systems that reduced development time by 30%.

• Increased online banking engagement by 25% through improved user flows. • Reduced customer churn by 10% via enhanced UX design. • Improved task completion rates by 35% through iterative testing.

• Modernized health insurance platforms, increasing user satisfaction by 40%. • Developed 50+ component UI library, reducing design time by 45%. • Improved conversion rates by 25% through A / B testing implementation.