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Hello, I'm Tamir Witherspoon.

Details

  • Professional CategoryInformation Technology
  • Location
  • Years of Relevant Experience6-10 years
  • Seniority LevelMid-Senior level
  • Consulting Rate (Hourly)95

Headline

Fractional IT Specialist | Remote Systems & Helpdesk Support | Cloud Security SaaS Tools

Experience

Workstation Support Technician

Relevant/Notable employerDuke energy September 2022 - August 2025• Delivered Tier 1/2 IT support to hybrid workforce: AD lockouts/password resets, M365, VPN, and MFA troubleshooting. • Set up virtual desktop environments and ensured secure access using Intune and Azure AD policies. • Performed imaging, endpoint hardening (BitLocker encryption/AV/firmware), and peripheral setup. • Supported Windows Server–adjacent tasks via escalation workflows and created ServiceNow knowledge articles. • Maintained ticket hygiene, documentation, and SLA compliance while improving first-contact resolution.

Desktop Support Technician

Relevant/Notable employerMphasisMay 2022 - September 2022• Frontline troubleshooting for Windows 10 deployments, OS/application issues, VPN and remote access. • Assisted with account provisioning and permissions through Active Directory and Microsoft 365. • Supported Intune-based device enrollment and configuration for new users. • Improved response times by enhancing incident notes and escalation workflows in ServiceNow.

SMB Technician 1

Relevant/Notable employerSquareTradeAugust 2020 - May 2022• Guided users through device configuration, software installation, and encryption checks for compliance. • Supported VPN connectivity and mobile device (iOS/Android) troubleshooting. • De-escalated complex situations with strong communication and follow-through. • Documented recurring issues and contributed to continuous improvement of support processes.

Field Service Technician

Relevant/Notable employerIBMJanuary 2019 - June 2020• On-site break/fix for enterprise desktops/laptops; imaging, hardware replacements, and compliance checks. • Managed deployments and lifecycle management using SCCM and imaging tools. • Coordinated with logistics and vendors to minimize downtime and ensure SLA compliance. • Mentored junior techs and provided field documentation for escalation teams.

PC Technician

Relevant/Notable employerForsyth Technical Community CollegeMay 2018 - August 2018• Imaged and configured classroom/lab devices; supported printers and instructional equipment. • Assisted staff and students with hardware and troubleshooting. • Maintained firmware and antivirus updates and documented common resolutions.

Customer Service Representative

Relevant/Notable employerConduentAugust 2017 - May 2018• Supported Apple customers in account access, billing, and connectivity troubleshooting. • Delivered high CSAT performance through empathy, clarity, and consistent issue resolution. • Utilized CRM and ticket systems to manage escalations and maintain accuracy in documentation.

Industry

  • Administrative and Support Services
  • Consumer Services
  • Education
  • Government Administration
  • Hospitals and Health Care
  • Professional Services
  • Real Estate and Equipment Rental Services
  • Retail
  • Technology, Information and Media
  • Transportation, Logistics, Supply Chain and Storage
  • Utilities

Specific Jurisdictions That I'm Qualified In or Can Cover

United States: North Carolina

Language(s)

  • English

Education

Purdue University Global

DegreeInformation Technology February 2021 - May 2023

Forsyth Technical Community college

DegreeInformation Technology August 2016 - May 2019

Middle College of Forsyth Tech

DiplomaN/AAugust 2012 - May 2016

Professional Membership / Certification

CompTIA IT Fundamentals

Your Skills

Technical Support & TroubleshootingActive Directory & Azure AD AdministratiMicrosoft 365 & Exchange ManagementEndpoint Management (Intune, SCCM, ImagiCustomer Service & CommunicationServiceNow & ITSM WorkflowsRemote & Hybrid Environment SupportCybersecurity & Endpoint ProtectionProcess Improvement & Knowledge DocumentNetworking & VPN Configuration

Professional Interests

Technology InnovationCybersecurity & Data ProtectionCloud Computing & Remote Work TechnologyAI & Automation in IT SupportUser Experience & Customer Support ExcelSystem Optimization & PerformanceSystem Optimization & PerformanceCommunity & Digital Inclusion

I am interested in

  • Professional / Business Networking
  • Career Opportunities
  • Providing Services based on my Expertise