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Active

Tamir Witherspoon

Fractional IT Specialist | Remote Systems & Helpdesk Support | Cloud • Security • SaaS Tools

Jurisdiction

United States

Notable Employer

  • Workstation Support Technician at Duke energy
  • Desktop Support Technician at Mphasis
  • SMB Technician 1 at SquareTrade
  • Field Service Technician at IBM
  • PC Technician at Forsyth Technical Community College
  • Customer Service Representative at Conduent

Experience

Seniority LevelMid-Senior level
Years of Experience6-10 years
Current StatusActive
Workstation Support TechnicianNotable
2022 - 2025

• Delivered Tier 1/2 IT support to hybrid workforce: AD lockouts/password resets, M365, VPN, and MFA troubleshooting. • Set up virtual desktop environments and ensured secure access using Intune and Azure AD policies. • Performed imaging, endpoint hardening (BitLocker encryption/AV/firmware), and peripheral setup. • Supported Windows Server–adjacent tasks via escalation workflows and created ServiceNow knowledge articles. • Maintained ticket hygiene, documentation, and SLA compliance while improving first-contact resolution.

Desktop Support Technician Notable
2022 - 2022

• Frontline troubleshooting for Windows 10 deployments, OS/application issues, VPN and remote access. • Assisted with account provisioning and permissions through Active Directory and Microsoft 365. • Supported Intune-based device enrollment and configuration for new users. • Improved response times by enhancing incident notes and escalation workflows in ServiceNow.

SMB Technician 1Notable
2020 - 2022

• Guided users through device configuration, software installation, and encryption checks for compliance. • Supported VPN connectivity and mobile device (iOS/Android) troubleshooting. • De-escalated complex situations with strong communication and follow-through. • Documented recurring issues and contributed to continuous improvement of support processes.

Field Service Technician Notable
2019 - 2020

• On-site break/fix for enterprise desktops/laptops; imaging, hardware replacements, and compliance checks. • Managed deployments and lifecycle management using SCCM and imaging tools. • Coordinated with logistics and vendors to minimize downtime and ensure SLA compliance. • Mentored junior techs and provided field documentation for escalation teams.

PC TechnicianNotable
2018 - 2018

• Imaged and configured classroom/lab devices; supported printers and instructional equipment. • Assisted staff and students with hardware and troubleshooting. • Maintained firmware and antivirus updates and documented common resolutions.

Customer Service RepresentativeNotable
2017 - 2018

• Supported Apple customers in account access, billing, and connectivity troubleshooting. • Delivered high CSAT performance through empathy, clarity, and consistent issue resolution. • Utilized CRM and ticket systems to manage escalations and maintain accuracy in documentation.

Education

Degree of Information Technology Purdue University Global
2021 - 2023
Degree of Information Technology Forsyth Technical Community college
2016 - 2019
Diploma of N/AMiddle College of Forsyth Tech
2012 - 2016

Certification

Total Certifications1

CompTIA IT Fundamentals

Skills

Core skills10
Languages1

Skills

Technical Support & Troubleshooting
Active Directory & Azure AD Administrati
Microsoft 365 & Exchange Management
Endpoint Management (Intune, SCCM, Imagi
Customer Service & Communication
ServiceNow & ITSM Workflows
Remote & Hybrid Environment Support
Cybersecurity & Endpoint Protection
Process Improvement & Knowledge Document
Networking & VPN Configuration

Languages

English

Services