Hello, I'm Tamir Witherspoon.
Details
- Professional CategoryInformation Technology
- Location
- Years of Relevant Experience6-10 years
- Seniority LevelMid-Senior level
- Consulting Rate (Hourly)95
Headline
Fractional IT Specialist | Remote Systems & Helpdesk Support | Cloud • Security • SaaS Tools
Experience
Workstation Support Technician
Relevant/Notable employerDuke energy September 2022 - August 2025• Delivered Tier 1/2 IT support to hybrid workforce: AD lockouts/password resets, M365, VPN, and MFA troubleshooting.
• Set up virtual desktop environments and ensured secure access using Intune and Azure AD policies.
• Performed imaging, endpoint hardening (BitLocker encryption/AV/firmware), and peripheral setup.
• Supported Windows Server–adjacent tasks via escalation workflows and created ServiceNow knowledge articles.
• Maintained ticket hygiene, documentation, and SLA compliance while improving first-contact resolution.
Desktop Support Technician
Relevant/Notable employerMphasisMay 2022 - September 2022• Frontline troubleshooting for Windows 10 deployments, OS/application issues, VPN and remote access.
• Assisted with account provisioning and permissions through Active Directory and Microsoft 365.
• Supported Intune-based device enrollment and configuration for new users.
• Improved response times by enhancing incident notes and escalation workflows in ServiceNow.
SMB Technician 1
Relevant/Notable employerSquareTradeAugust 2020 - May 2022• Guided users through device configuration, software installation, and encryption checks for compliance.
• Supported VPN connectivity and mobile device (iOS/Android) troubleshooting.
• De-escalated complex situations with strong communication and follow-through.
• Documented recurring issues and contributed to continuous improvement of support processes.
Field Service Technician
Relevant/Notable employerIBMJanuary 2019 - June 2020• On-site break/fix for enterprise desktops/laptops; imaging, hardware replacements, and compliance checks.
• Managed deployments and lifecycle management using SCCM and imaging tools.
• Coordinated with logistics and vendors to minimize downtime and ensure SLA compliance.
• Mentored junior techs and provided field documentation for escalation teams.
PC Technician
Relevant/Notable employerForsyth Technical Community CollegeMay 2018 - August 2018• Imaged and configured classroom/lab devices; supported printers and instructional equipment.
• Assisted staff and students with hardware and troubleshooting.
• Maintained firmware and antivirus updates and documented common resolutions.
Customer Service Representative
Relevant/Notable employerConduentAugust 2017 - May 2018• Supported Apple customers in account access, billing, and connectivity troubleshooting.
• Delivered high CSAT performance through empathy, clarity, and consistent issue resolution.
• Utilized CRM and ticket systems to manage escalations and maintain accuracy in documentation.
Industry
- Administrative and Support Services
- Consumer Services
- Education
- Government Administration
- Hospitals and Health Care
- Professional Services
- Real Estate and Equipment Rental Services
- Retail
- Technology, Information and Media
- Transportation, Logistics, Supply Chain and Storage
- Utilities
Specific Jurisdictions That I'm Qualified In or Can Cover
United States: North Carolina
Language(s)
- English
Education
Purdue University Global
DegreeInformation Technology February 2021 - May 2023
Forsyth Technical Community college
DegreeInformation Technology August 2016 - May 2019
Middle College of Forsyth Tech
DiplomaN/AAugust 2012 - May 2016
Professional Membership / Certification
CompTIA IT Fundamentals
Your Skills
Technical Support & TroubleshootingActive Directory & Azure AD AdministratiMicrosoft 365 & Exchange ManagementEndpoint Management (Intune, SCCM, ImagiCustomer Service & CommunicationServiceNow & ITSM WorkflowsRemote & Hybrid Environment SupportCybersecurity & Endpoint ProtectionProcess Improvement & Knowledge DocumentNetworking & VPN Configuration
Professional Interests
Technology InnovationCybersecurity & Data ProtectionCloud Computing & Remote Work TechnologyAI & Automation in IT SupportUser Experience & Customer Support ExcelSystem Optimization & PerformanceSystem Optimization & PerformanceCommunity & Digital Inclusion
I am interested in
- Professional / Business Networking
- Career Opportunities
- Providing Services based on my Expertise