I provide hands-on IT support and systems management for remote and hybrid teams. With over 8 years of experience across enterprise, public sector, and healthcare environments, I specialize in troubleshooting, endpoint setup, and cloud-based operations using Microsoft 365, Azure AD, and Intune. Whether you need help resolving urgent tech issues, onboarding new users, configuring secure access, or optimizing your IT workflows, I deliver calm, efficient, and professional support tailored to your business needs. Typical consultations include: Troubleshooting Windows and Microsoft 365 issues Setting up new devices, VPN, and user accounts Intune and Azure AD configuration support Best practices for endpoint security, MFA, and backups Streamlining ticketing and helpdesk processes I aim to make your systems run smoother, your users happier, and your business more secure — all while respecting your time and budget.