I get called in when things have outgrown how they used to work. Over 18 years I have run operations at technology companies through growth, cost restructuring, and the run-up to acquisition, across SaaS, AI, Mobility, TravelTech, EdTech and Digital Media. Two of those companies, Comtravo and StackFuel, I helped take all the way to a successful exit. Along the way I have cut costs by up to 50%, integrated more than 10 acquisitions, and turned customer satisfaction scores from negative into some of the best in the business. I tend to get called in when the org chart hasn't caught up with the ambition: undefined roles, teams that have outgrown their own processes, plans that exist mostly in someone's head. Give me a complicated operating challenge and I will work out how to solve it.

I am Argentinian, graduated in Business Administration and Accounting at University of Buenos Aires, with postgraduation studies in Finance and Administration. Worked in small and multinational companies, being my most significant experience at Coca Cola, in Argentina, Chile and Mexico. I have developed myself in Accounting and Finance, in roles like Finance Planning, Commercial Finance, Customers Finance and Digital, leading projects related to M&A, customers acquisitions, business case development, and negotiations, acting as business partner with the Commercial Team and Senior Leaders.

I build brands that do real commercial work — not awareness decks. 16+ years in brand and product marketing across consumer tech, marketplaces, and global entertainment, with €2M+ budgets and teams up to 10. Recent work: repositioned Uzum's 20M-MAU marketplace on a consumer insight ("savings as social currency") - +5% GMV, +20% BNPL orders, +15% repeat purchase. Connected brand health to subscriber economics for the 100M+ user Yandex Plus / Kinopoisk ecosystem - +15% subscriber growth, ~+20% LTV. Eleven years at Disney building global IP and franchise brands (Disney, Marvel, Star Wars). Based in Barcelona, working across the EU and remote. Currently independent - open to consulting engagements and fractional brand leadership.

I help SaaS and service-based companies keep their customers longer, reduce churn, and build scalable customer success systems — without the cost of a full-time executive. With 20+ years of global leadership in customer experience, BPO, and SaaS operations, I’ve built and led teams for companies like Loadlink, Ruby Life, and Teleperformance, managing everything from onboarding and retention frameworks to AI-powered support automation. 🔑 What I bring: • Proven record of reducing churn & improving retention • Scalable onboarding & support frameworks • AI automation (Zendesk, HubSpot, Retool, knowledge bases) • Leadership across 24/7 global support teams 💡 I currently offer Fractional Head of Customer Success services for growing SaaS and service businesses looking to scale customer operations, retain more clients, and drive long-term revenue. 📩 Let’s connect if you want your customers to stay, succeed, and grow with you.

Visionary and results-driven Supply Chain/Operations Executive with over two decades of progressive leadership across multinational environments in FMCG, manufacturing, logistics, and technology. Renowned for architecting and scaling high-performance SCM organizations, driving digital transformation, and delivering end-to-end operational excellence. Proven track record in S&OP leadership, strategic procurement, master data governance, and business intelligence. Adept at aligning business strategy with innovative system solutions, including AI-driven logistics platforms and SAP-based process optimization. Fluent in English and German, with a hands-on leadership style and a passion for building future-ready, agile organizations.

Multicultural Mexican executive with 25+ years of experience in corporate and operational leadership roles. I began my career in financial planning and advanced to leading full business units with P&L responsibility. I specialize in business transformation, governance, and family-owned enterprises, serving on Boards and Advisory Committees. Educated at Tec de Monterrey (MBA), with executive programs at Stanford, Kellogg, and IPADE. Passionate about travel, cooking, fitness, and paddle tennis. The last book I read was Atomic Habits by James Clear.

My recent role at Beiersdorf as a Strategic Digital Advisor and interim CDO allowed me to define the 2026 digital roadmap, manage a global website transformation initiative covering 140 sites in 70 markets, and implement AI-readiness strategies. Prior to that, as Chief Digital Officer at Bally, I led end-to-end digital operations including P&L responsibility for e-commerce, digital marketing, CRM, and IT, achieving strong online growth despite a challenging macro-economic environment.

Highly experienced Design Leader and outcome-driven Digital Strategist with over 12 years experience across the Nordics and NL. I specialise in translating business needs, market opportunities and user insights into products and services, unifying the user experience across complex ecosystems and technical dependencies to operationalise delivery and innovation. Driving product and experience design strategy for new services. Lead cross-functional teams to operationalise metrics-driven discovery & delivery, while implementing innovation frameworks and transformation across various business portfolios. I thrive in scaling innovation hubs, and leading cross-functional product portfolios in both high-growth and large-scale enterprise contexts.

Senior Digital Compliance & Privacy Specialist | Ph.D. in Legal Studies. I am a results-driven and ambitious Digital Compliance & Privacy professional with over 7 years of experience working with leading tech companies, AI ventures, smart healthcare systems, and SaaS-based B2B platforms. My expertise spans international data privacy regulations and operational privacy frameworks across diverse business sectors.

Technology Strategy Development Craft and deliver IT strategies that align tightly with business objectives and drive growth, innovation, and competitive advantage. Cybersecurity & Risk Management Build robust cybersecurity programs, implement governance frameworks, and enhance threat resilience across global operations. Digital Transformation & Cloud Migration Design and execute cloud-first initiatives, data center consolidations, and end-to-end digital journeys. Mergers & Acquisitions (M&A) Technology Integration Deliver seamless technology integration during M&A activities, from pre-deal diligence to post-merger consolidation. ERP Implementation & Business Systems Optimization Lead full lifecycle implementations of ERP and HR systems (e.g., Microsoft D365) to replace legacy infrastructure and streamline business operations. Operational Excellence & Cost Optimization Transform IT operations to enhance service quality while reducing costs, based on real-world success delivering 20%-45% annual cost savings. AI Strategy and Governance Author and implement corporate AI policies and AI-driven operational efficiencies that meet legal, compliance, and board-level requirements. Global Technology Operations Setup Design and establish Technology Operation Centres (TOCs), Security Operations Centres (SOCs), and Global Service Desks to unify and enhance technology service delivery worldwide.

Imagine walking into a bustling coffee shop where the aroma of freshly brewed coffee mingles with the sound of laughter and friendly chatter. That's the kind of atmosphere I help businesses create – a place where customers love to return and employees are excited to work. I'm Keith Hessel, and I've made it my mission to help businesses keep people on both sides of the counter. My journey in customer service began about twenty years ago, and it's been quite the adventure. I've worn many hats – from handling customer retention and sales to managing volunteers and even setting up entire departments dedicated to improving customer experiences. Each role taught me something valuable about what makes people tick and why they choose to stay loyal to a business or organization. As the world was emerging from the shadows of the pandemic, I saw an opportunity. Businesses were struggling to reconnect with their customers and reinvigorate their teams. That's when I founded Serve Business Consulting LLC. My goal? To help businesses in not just recover, but thrive in this new landscape. I developed the SERVE customer service model – Smile, Engage, Relate, Verify, Extra Mile. It's not just a catchy acronym; it's a philosophy that transforms how businesses interact with their customers and employees. Imagine a store where every customer feels like they're visiting an old friend, or a workplace where employees genuinely look forward to Monday mornings. That's the kind of change I help create. My approach is tailored for small, locally owned businesses. Why? Because these businesses are the backbone of our communities, and they have the agility to implement real change quickly. I've seen businesses reduce their marketing budgets by thousands of dollars per month simply by focusing on what their existing customers were telling them. It's amazing what you can achieve when you really listen. I believe that true success in business comes from serving others with excellence and integrity. With every client, my goal is always the same – to help them serve their own small corner of the world with passion and purpose. After all, in the world of business, the best stories are those where everyone wins – customers and employees alike. But it's not just about numbers and strategies. It's about creating a culture of service that extends beyond the workplace. When I'm not helping businesses, you might find me volunteering at my church, cheering on my wife (in the form of wrangling our 6 kids) at her orchestra concerts, or geeking out over the latest Star Trek episode.

My professional titles have words like Executive Coach, Consultant, Trainer and Specialist in some business areas like Coaching, Strategy, Business Models, Customer Development and Design Thinking. It's true. But... I'm much more!

Visionary communications executive with over 20 years of experience in public relations, corporate communications, and crisis management across diverse industries. A former journalist turned seasoned public relations leader. I have a proven track record of building brand reputation, leading strategic communications, and advising senior leadership and global clients on high-stakes media and stakeholder engagement. Recognized for crafting compelling narratives, managing integrated campaigns, and mentoring high-performing teams, I bring deep expertise in media relations, executive positioning, internal communications, and issues management.

Over 23 years B2B/B2C marketing and brand transformation experience including 13 years as an interim marketer across multi-sector global brands including Barclays Bank, Boots, British Gas, E.ON, Standard Life, Santander and John Lewis. A dedicated team player with a strong collaborative and professional customer centric approach, who combines a sharp commercial strategic mind with a hands-on style to get complex brand and marketing transformation programmes over the line.

 +26 years of experience as an (IT) Project Manager with a strong track record of successfully managing multiple project deliveries simultaneously, across diverse client portfolios  Senior consultant with 25+ years of experience driving Projects and process transformation in complex environments, including banks, insurers, and multinational corporations.  Expert in Lean, behavioral change, and operational redesign, with a pragmatic and people - centered approach.  Proven track record of leading cross - functional improvement programs with measurable impact on efficiency and customer satisfaction.  Skilled in stakeholder alignment, team coaching, and breaking down silos to foster ownership and accountability.  Experienced in setting up and managing PMOs, including KPI frameworks, governance structures, and performance dashboards.

— Fractional Chief Risk Officer, helping organizations build fast-track and robust compliance & risk management infrastructure, creating effective decision-making and operational efficiencies and making risk management an engine of competitiveness — Guided & Advised CEOs, C-Suites and Board of Directors — Leadership Expertise in: Financial services, Fintech, Technology Companies, and companies the Blockchain Technology & Digital Asset space, including in DLT and Cryptocurrencies

25 years in tech, SAP, GE, Google, McKinsey, AWS. built multiple organisations, built 30+ digital products. interim CPO and product work

I'm a strategic interim executive with 25+ years of experience in B2B marketing and sales – specialized in industrial environments like mechanical engineering, electrical systems, and infrastructure. I step in when organizations face leadership gaps, transformation pressure, or internal gridlock. My approach: Fire Control™ – a leadership model that delivers clarity, structure, and execution where others lose momentum. I bring deep expertise in AI-first business design, CRM-driven sales architecture, and performance marketing. I’ve led teams of 25+ through global reorganizations, AI transformations, and commercial turnarounds. I don’t moderate. I lead – especially when it matters most.

With over 19 years of experience in the Biopharmaceutical industry, specialising in Quality, Operations, and Regulatory leadership, I offer a unique blend of expertise that positions me to drive growth, promote sustainable development, and revolutionise operational practices to achieve exceptional results.

I’m a sustainability and ESG executive with over 25 years of global experience leading environmental, social, and HSSE strategy across energy, mining, forestry, and carbon portfolios. As Founder of Verdensure Inc., I help organizations design credible ESG systems that connect governance, performance, and impact. My work bridges strategy and implementation, from due diligence and disclosure readiness to risk management and stakeholder trust. Previously, I led Shell’s global HSSE framework for Nature-Based Solutions and served as VP HSSE & Community Engagement at Imperative Global. I’m passionate about turning sustainability ambition into measurable business value.

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I am a business-oriented digital transformation catalyst — results-driven, creative, customer-obsessed, and passionate about technology. I thrive on solving complex problems and leading high-impact initiatives. With over 30 years of executive experience, I have built and led high-performing teams across startups and major corporations including DASA, Livelo, Santander, Multiplus, Deutsche Bank, Credit Suisse Hedging-Griffo, General Electric, and Pictet Modal. As an angel investor and startup mentor since 2016, I support innovative ventures with strategic guidance and deep operational insight. Currently, I’m actively exploring and applying how Artificial Intelligence is reshaping business models and accelerating productivity across industries.

Senior HR director with +20 years transforming organizations and leading teams of up to 110 HR professionals. Proven experience managing +16,500 employees in multiple industries (banking, mining, FMCG, services) and countries. Specialist in driving business results through the comprehensive management of the HR strategy, enhancing productivity, technological cultural transformation and organizational development. International experience in Chile, Brazil, Peru, Colombia and Spain. Management of multicultural and multinational teams. Specialization in regulated and high-risk industries. Availability for travel and relocation.