Senior Employee Relations and Human Resources leader with 15+ years of experience supporting organizations through complex people challenges across manufacturing, healthcare, financial services, government-contracting, and technology environments. I bring deep expertise in employee relations, workplace investigations, performance management, and HR leadership—grounded in fairness, compliance, and sound judgment. I partner closely with leaders at all levels to proactively address employee issues, reduce risk, and strengthen accountability while maintaining a people-first approach. Known for my ability to navigate sensitive situations with calm, clarity, and discretion, I help leaders make confident decisions that align with both business objectives and organizational values. My background includes extensive multi-jurisdictional employment law experience across the U.S., Mexico, Canada, India, the Philippines, and Tribal (Sovereign Nation) jurisdictions, allowing me to effectively support complex, highly regulated workforces. At my core, I am a trusted advisor who believes strong employee relations and thoughtful HR practices are foundational to healthy, high-performing organizations. I thrive in roles where I can influence outcomes, protect the business, and ensure employees are treated with dignity, consistency, and respect.

I am a senior risk executive with 20+ years building and leading operational and non-financial risk functions at global banks including BMO, Bank of the West (BNP Paribas), Wells Fargo, and JPMorgan. I design and stand up enterprise risk frameworks, RCSA programs, and governance functions, and I lead complex regulatory remediation under tight scrutiny. As an experience attorney, I bring a legal and regulatory lens that sharpens risk decisions. I am comfortable stepping into senior gaps on short notice or partnering on defined projects, and I move quickly from assessment to execution. Clients rely on me to bring structure, credibility, and momentum to high-stakes risk and governance challenges.

I help SaaS and service-based companies keep their customers longer, reduce churn, and build scalable customer success systems — without the cost of a full-time executive. With 20+ years of global leadership in customer experience, BPO, and SaaS operations, I’ve built and led teams for companies like Loadlink, Ruby Life, and Teleperformance, managing everything from onboarding and retention frameworks to AI-powered support automation. 🔑 What I bring: • Proven record of reducing churn & improving retention • Scalable onboarding & support frameworks • AI automation (Zendesk, HubSpot, Retool, knowledge bases) • Leadership across 24/7 global support teams 💡 I currently offer Fractional Head of Customer Success services for growing SaaS and service businesses looking to scale customer operations, retain more clients, and drive long-term revenue. 📩 Let’s connect if you want your customers to stay, succeed, and grow with you.

Senior Executive in Transformational Leadership with over 26 years of global experience leading supply chains, manufacturing, logistics, and commercial strategies in the FMCG sector across multicultural environments. Renowned for the ability to combine antifragile governance principles, organizational resilience, and ethics to create sustainable value in complex environments. Extensive experience in overseeing strategic initiatives, risk management, opportunity identification, ESG, and stakeholder engagement, including negotiations with Shareholders, Creditors, and Management Teams through the Board of Directors and Support Committees. My purpose: to lead organizations toward solid resilience and transformational success through strategic and ethical governance.

Since 2015: Independent Strategy & Communications Consultant Advising clients on strategic communication, campaigning, crisis management, and media relations. Clients include political parties, federal ministries, international organizations, MPs, NGOs, and private sector firms (references upon request). 2011 - 25: Member of the Board, and from 2019 to 2025, Director, Institute for Media and Communications Policy (IfM), gGmbH, Cologne In addition to my work as a strategy consultant, I served pro bono as Director of the Institute for Media and Communications Policy (IfM), a non-profit think tank and forum for policymakers, the media industry, and academia. From 2019 to 2025, I led the institute, managing a core team of four and a network of fellows. Under my leadership, the IfM organized high-level events and produced research and strategic guidance on key issues related to media, democracy, and the public sphere—including platform regulation, the implications of AI, and sustainable models for journalism financing. Throughout this period, I also acted as a trusted expert and commentator for national media and government, contributing to public debates and advising on policy issues at the intersection of media and democracy. 2021: Executive Producer, “Die ProSieben Bundestagswahl-Show” & “ProSieben Spezial Live”, K2H Gmbh, Berlin Overseeing format development, production, and editorial processes (contract, 1/2021-10/2021) 2012 - 14: Tandempartner, Centre for Digital Cultures, Leuphana University, Lüneburg Advisory and research activities as part of the cooperation between the Center for Digital Cultures and the Institute for Media and Communications Policy (part-time, 10/2012-9/2014) 2002 - 2014: Freelance Contributor to Journalistic Media Regular contributions to outlets including Der Tagesspiegel, Deutschlandfunk, WDR, Süddeutsche Zeitung, and Der Standard, writing on media, politics, and society. 2012 - 13: Director, Medienforum NRW, Film- und Medienstiftung NRW, Düsseldorf Curation and implementation of the 25th edition of one of Europe’s largest conferences for the media industry in Cologne, June 2013 (8/2012-7/2013, contract) 2011 - 12: Director, Development & Research, Institute for Human Sciences (IWM), Vienna Leading a change and strategy project (contract, 10/2011-5/2012) 2009 - 11: Fellow, Stiftung neue Verantwortung, Berlin Leading the projects “Public Leadership” & “Future of Journalism” (contract, 10/2009-8/2011) 2009: Head of Unit, AVE Gesellschaft für Fernsehproduktion mbH, Berlin (Holtzbrinck publishing group) Responsible for three political TV talk formats and five staff (6/2009-12/2009) 2006 - 09: Senior Project Manager and head of project, Bertelsmann Stiftung, Gütersloh Leading concept development and implementation of “Sustainable Governance Indicators” and “Optimizing Political Reform Processes”, two projects on executive governance, reform management and democracy (1/2006-7/2009) Responsible for 8 staff, liaison with internal and external stakeholders (e.g. board members, media, government and international organizations). Frequent public presentations, publications, and media appearances 2005: Trainee, Council of the European Union, Economic Policy Directorate, Brussels Director-General Klaus Gretschmann (5/2005-8/2005) 2004: Visiting Scholar, Stiftung Wissenschaft und Politik (German Institute for Internat. and Security Affairs), Berlin (4/2004-9/2004) 2003: Freelance work, Süddeutsche Zeitung, Brussels bureau (8/2003-11/2003) 2002: Editor, Medienkontor, Berlin Responsible for “Kreuzfeuer”, two TV-shows (RTL) with the candidates for chancellorship, Gerhard Schröder and Edmund Stoiber (7/2002-10/2002) 1997 - 98: Community service, Schule für Geistigbehinderte, Redwitzstraße (10/1997-11/1998) Education 2004 - 05: Visiting Fellow, Government Department, Harvard University (8/2004-6/2005) 2002 - 07: Doctor of Philosophy, University of Cambridge, Department of Politics and International Studies (CIS) / Pembroke College (conferred 18 July 2008) Thesis title: “National Identity, Mass Media, and the Public Sphere in the EU”; Supervisor: Dr. Geoffrey Edwards 2001 - 02: MPhil, European Studies, History Faculty, University of Cambridge “High performance”-distinction (conferred 10 May 2003) 2000 - 01: Additional studies in the law program of the Humboldt Universität 1998 - 01: Master Studies at Humboldt Universität and Freie Universität Berlin History, Political Science, Communication Studies (completed until BA level. Grade: 1.1) 1991: Fred Hutchinson-School, Seattle, USA (4/1991-9/1991) 1988 - 97: Grammar school (Schiller Gymnasium, Cologne). Final exams with A+/1.0

As a Customer Support Representative, I serve as the first point of contact for customers, ensuring that their issues and questions are resolved efficiently and professionally. I focus on delivering a positive and seamless experience while representing the company’s values and commitment to excellent service. Key Responsibilities: Respond to customer inquiries via [email/chat/phone/social media] with clarity, empathy, and efficiency. Troubleshoot product and service issues and provide clear, actionable solutions. Document and track support interactions using Jira tool Collaborate with cross-functional teams (product, sales, technical support) to resolve escalated issues. Gather customer feedback and share insights to help improve our product/service offerings. Maintain a knowledge base and help center articles to support self-service customers. Key Skills: Communication (written and verbal) Problem-solving and conflict resolution Time management and multitasking Customer empathy and patience Achievements: Resolved an average of 100% of tickets within SLA. Maintained a 100% customer satisfaction Helped reduce ticket volume by 70% by contributing to self-help resources.

I am a Senior Consultant with over 18 years of international experience in the mining, energy, and industrial sectors. I specialize in leading strategic and capital projects, improving operational efficiency, and driving digital transformation initiatives. My expertise includes project governance, KPI development, and the implementation of innovative technological solutions that align with business objectives and deliver measurable results. Throughout my career, I have worked with multidisciplinary and remote teams across Latin America and Europe, coordinating end-to-end execution of high-impact projects. I have supported organizations in evaluating business opportunities, optimizing portfolios, and adopting data-driven strategies to maximize return on investment. With a strong background in engineering and agile project management, I ensure project delivery within scope, time, and budget while maintaining transparent stakeholder communication and continuous improvement. Currently, I lead productivity-focused initiatives under the Copper Capital Management Framework (CMF) for BHP, while supporting the development of scalable, technology-driven solutions.

Executive Director and published author (The Leadership Chronicles series, including An Evolution for A Revolution and Gears, Triggers and Systems) with deep expertise in software delivery, team leadership, and organisational transformation. Known for transforming underperforming teams into high-impact platforms and writing on autonomy, scalable delivery, and systemic leadership.

Strategic Information Security Leader with 14+ years of experience building and leading security programs. Expertise in cloud security, threat management, vulnerability assessment, and incident response. Focused on minimizing risk and maximizing organizational resilience.

Highly experienced and results-driven Corporate Controller with extensive remote work experience in government contracting, financial reporting, and organizational leadership to provide interim finance and accounting services. Proven ability to enhance business operations, develop streamlined accounting processes, and manage multi-department teams for optimal efficiency and compliance.

The development and execution of Partner/Channel Go-to-Market (GTM) strategies globally, within both start-up and scale-up environments, as well as in multinational, billion-pound Cyber Security and technology organizations across both private and public sectors

We dive into your biggest challenges to get your business to the next level, whether that's fundraising, B2B sales, operations, finance, ... . And I give you my advise based on my personal experience, knowledge and outside perspective

My background includes all core disciplines of Human Resources. I bring a well-rounded and strategic approach to workforce management and organizational development. My expertise covers the full spectrum of HR functions, including talent acquisition, employee relations, performance management, benefits administration, training and development, compensation, compliance, and organizational change in high growth organizations. In addition to this broad HR foundation, I have extensive experience in labor relations, including union negotiations, grievance handling, and fostering collaborative labor-management partnerships. I have successfully navigated complex labor environments while maintaining alignment with business objectives and legal compliance. I can also educate leaders on how to navigate union avoidance. A key part of my career has also involved the successful implementation and optimization of HR systems. From selecting the right HR technology platforms to leading end-to-end system integrations and training initiatives, I’ve enhanced HR functionality and data-driven decision-making across organizations. I am passionate about aligning HR strategy with business goals, building high-performance cultures, and driving continuous improvement through innovation and best practices.

Available for complete and comprehensive product and Marketing management support and assignment, including upstream and down stream Marketing aspects, portfolio mgmt, customer journey aspects, B2B customer management focus etc., price listed is per hour basis, available for term basis or long term possibiity with further discussion and requirements.

Finance, Controlling (Accounting, AR/AP, Treasury and Costs), HR, Operations, Logistics and Sales as well. Also, provide the Directors with efficient and accurate information coming from KPI's dashboards and BSC that allows them to make decisions to manage efficiently the organization.

I’m a strategic People and Culture professional with over 17 years of global experience driving talent, performance, and learning strategies that enable meaningful and scalable employee experiences. Most notably, I led transformational initiatives across the Standard Bank Group, where I shaped and delivered enterprise-wide performance and talent programmes for 45,000+ employees across multiple geographies. With deep expertise in performance management system implementation, talent lifecycle design, and organisational effectiveness, I blend data-driven decision-making with empathetic stakeholder engagement. My approach is grounded in aligning HR strategies with business outcomes, ensuring practical delivery and long-term impact. More recently, I supported global HR initiatives at ING in the Netherlands, contributing to the design and implementation of talent and learning programmes. While a shorter engagement, it reinforced my ability to adapt quickly and operate effectively in complex, multicultural environments. Now available for freelance and consulting engagements, I bring hands-on leadership, sharp execution, and a passion for helping organisations build people strategies that matter.

Nikki Remkes is the founder of Remkes People Solutions, a consultancy dedicated to enhancing organizational effectiveness through strategic human resource management. With a wealth of experience in recruitment, talent management, and HR strategy, Nikki has established himself as a trusted strategic advisor for businesses ranging from start-and scale-ups to large enterprises, seeking to optimize their workforce. Nikki is an associate of smartrecruitment.ai and a senior advisor HR strategy and recruitment at OndernemersAdviseurs (business advisors).

Interested in Board opportunities

I have an extensive record of generating, driving, and operationalizing strategic performance, growth, and diversification for international organizations in various sectors across world regions. My core expertise is in executive management, ideating and developing content and enterprise, building advocacy and partnerships with high-level stakeholders within government bodies, business associations, and multinational corporations, transforming ideas into products and services, and policy into branding. I have developed award-winning campaigns with a global reach. My expertise in the strategic planning and delivery of complex mega iconic events, such as the Olympic Games and World Expos is renowned. I have a passion and penchant for entrepreneurship, stakeholder engagement, and strategic communication that has resulted in award-winning film productions and public art initiatives, presented to the public in about twenty countries in both the traditional and TEDx formats.

Dynamic business executive with a strong track record in strategic project and program leadership, operational management and business transformation across defense, consulting and industrial sectors. Proven ability to lead cross-functional teams, optimize operational structures and implement large-scale initiative across local and international markets. Experienced in stakeholder management, budgeting, financial and risk oversight and HR leadership. MBA-qualified and fluent in Greek, English and German, I bring a structured, analytical and multicultural mindset, strong negotiation skills and people-focused leadership style to complex organizational environments. Skills: Executive Leadership in Multinational Programs & Operations - Complex Project & Program Management (incl. ILS)- Financial Management- P&L experience -Budgeting & Risk Control - Human capital development-Strategic Planning & Capability Development -Change Management - Global mindset - Contract Negotiation & Stakeholder Management - Problem solving - Strong interpersonal &Communication skills

I'm a performance-driven, hands-on sales & marketing professional with extensive experience in achieving operational excellence, leading strategic business development, and driving sustained organisational growth. Proven track record in exceeding sales targets, closing high-value deals, and scaling international SaaS businesses. Adept at steering and collaborating with cross-functional teams across sales, marketing, and customer success to optimise Revenue Operations and realise company-wide goals. Known for increasing market penetration, refining product portfolios, and implementing MEDDIC & OKRs to drive performance. Skilled in building strong stakeholder relationships and uncovering new growth opportunities for continuous improvement. Multilingual communicator with a knack for resolving complex challenges and delivering innovative AI solutions through emerging technologies. Experienced M&A professional to exit or expand businesses.