I provide part-time executive leadership over customer and employee experience for SMBs, typically on a retainer or project basis. Responsibilities mirror those of a CCO​/​CXO in larger firms: - Design and implementation of customer and employee experience strategies. - Ownership of retention and loyalty metrics and initiatives. - Alignment of leadership, front-line teams, and operations around customer​/​employee needs. - Regular review of qualitative and quantitative feedback to identify improvement opportunities. The engagement is sized to fit SMB budgets and stage of growth while providing true executive-level ownership of experience. Listed price is the hourly rate.