Is your company losing customers faster than you can acquire them? Most businesses don’t fail because of sales — they fail because of churn. I help SaaS and service companies reduce churn, increase retention, and scale customer success systems without the cost of hiring a full-time VP. With over 20 years of global leadership experience in customer success, operations, and BPO, I’ve built and led teams for companies like Loadlink, Ruby Life, and Teleperformance, implementing scalable systems that keep customers happy and revenue growing. What I deliver: • 📈 Retention & Churn Reduction frameworks tailored to your business • 🗺 Customer Journey Mapping for onboarding, adoption, and renewals • 🤖 AI-Powered Support Automation (Zendesk, HubSpot, Retool, knowledge bases) • 👥 Fractional Leadership & Coaching for your CS and support teams If you’re ready to turn customers into long-term revenue, let’s connect.