I help bold companies grow by turning customer experience into their unfair advantage. From Microsoft to startups to top banks (Intesa, KBC), Telco (O2, Yettel) and car brands (Genesis Motor Europe, Renault) and also midsized companies (Forbes, Tatry Mountain Resorts), I’ve led strategies that boost acquisition, loyalty, and real business impact. Think CX with teeth — data-driven, AI-powered, and built to scale.