Hello, I'm Gool.

• 18+ years' of experience in administrative, secretarial and management positions across banking, travel industry, customer service, aviation & pharmaceuticals • Promoted the smooth and efficient functioning of the office and maintained all files. Handled a variety of sensitive and confidential duties and assignments independently with minimum supervision and within the prescribed time constraints ensuring that a high quality of service and assistance is rendered • Independent and confident in order to organize, prioritize and proficiently complete multiple tasks • Approachable and collaborative in order to build strong working relationships • Supportive and accountable to ensure quality training and supervision of team members • An exceptional communicator both verbally and in writing • Adaptable in order to meet new challenges as they arise • WILLING TO RELOCATE

Details

Professional CategoryAdministration & Office Management
Location
Years of Relevant Experience20+ years
Seniority LevelMid-Senior level

Experience

NRI Sales and Operations Manager

Balmer Lawrie, Vacations Exotica (VP –Anahita EJanuary 2009 - December 2012• Handled outbound operations and sales for NRI clients • Supervised 4 - 6 people in my team • Liaised with vendors and Tour Managers • Provided, maintained and updated accurate information regarding hotel / ensured timely cancellations to avoid loss of revenue / timely processed all cancellation charges • Provided prompt service to all sub - agents and reverted on all queries promptly • Had been on the forefront to take up new projects, challenges, etc. like costing and operations of FIT, GIT and ADHOC group and all assignments given by the Reporting Authority • Released timely and accurate tour documents prior to departure to ensure smooth functioning of the tours • Assisted Tour Managers by filling their visa application forms, ticketing and issuing overseas medical insurance • Enhanced product knowledge by attending workshops, presentations and completed at least 10 online training programs in a financial year • Performed budgeting for the department every year • Maintained a good rapport with the team • Ensured integrity and confidentiality of data / information provided to company & customers

Customer Service Executive

Wipro SpectramindJuly 2003 - February 2004• Was responsible for handling customer queries and complaints • Worked closely with the managers' to ensure all daily tasks were completed and resolved

Executive Assistant

KEDC (K'awat'si Economic Development Corporation)February 2022 - Current• Provide direct administrative and office management support to the CEO • Managed a variety of projects assigned by the CEO • Attend confidential management and board meetings and prepare agendas • Assist with the coordination of various projects activities • Prepare travel schedules, book travel arrangements and make reservations • Complete and review all expense reports, invoices, and other relevant monetary documents • Coordinate logistics of programs including meetings, seminars, workshops, special projects, and events • Prepare draft reports, background documentation, and research • Review all documents, reports, and correspondence prepared for CEO signatures for format, content, grammar, spelling and make edits as necessary • Assist with reports and presentation preparation • Troubleshoot and / or escalate office administration issues • Take minutes of Board meetings and senior management meetings • Facilitate communication from the executive team as well as Business Managers • Work effectively with senior leaders and Board members.

Crew Leader Assistant

Statistics Canada (Manager –KristaMay 2021 - July 2021• Monitored the progress and provide up - to - date information on work assignments and information on the collection process • Reviewed and entered a pay claim on behalf of another team member • Created "confidential shipping" packages such as shipments of completed census questionnaires • Reviewed and followed – up on service requests, amendment notices (important changes to census forms, training materials or procedures) and other kinds of CMP notifications and broadcast messages • Assisted in recruiting and hiring of enumerators • Assisted in managing documents and office supplies • Arranged training sessions and conference calls • Filled out forms and paperwork for onboarding of enumerators • Performed Quality checks on enumerators' work • Performed CMP data capture activities • Recorded messages / queries from EN's and the Field Operations Supervisor (FOS) • Helped the Crew Leader resolve field problems • Participated in the evaluation process of enumerators

Gas Station Attendant

Shell Gas Station (Manager –Cyrus PAugust 2018 - November 2018• Maintained the store in a neat and organized fashion • Assisted customers with their queries • Checked stock for expirations and removed old items • Assisted with cashing out customers at the POS system

Executive Assistant to the CEO

Jyoti Tours and Travels (CEO –Nitin KJanuary 2013 - April 2018• Managed the CEO's calendar through collaboration, prioritization and scheduling • Made travel arrangements for the CEO • Assisted in the hiring process of the company – taken interviews and given initial training to new employees • Drafted, proofread, edited and formatted correspondence & providing logistical support on special projects • Handled a variety of sensitive and confidential duties and information, budgeting • Assembled all briefing and background materials for the CEO in preparation for meetings • Monitored the CEO's emails and redirect requests to other team members as appropriate • Supervised administrative processes and making improvements across the branch to ensure optimum efficiency • Trained, mentored, problem solved and supervised administrative staff within the office • Participated in and coordinated management meetings including drafting and distributing agendas • Supported and maintained relationships with stakeholders, partners, vendors and clients • Managed incoming and outgoing correspondence ensuring proper distribution

Manager Operations

Yazad HomoeopathsJanuary 2007 - December 2008• Managed the pharmacy's yearly budgeting & reviewed the P & L statements monthly • Supervised 3 - 5 people in my team • Maintained and reported the physical stock to Head Office in Delhi (India) • Ensured smooth operation of Inventory Management • Validated all the bills related to materials and vendors • Monitored performance of the employees to ensure customer satisfaction • Oversaw the overall operational activities of the pharmacy

In - Flight Attendant

GO AIROctober 2005 - December 2006• Strategized quick decisions and facilitated implementation under demanding conditions • Prioritized and orchestrated multiple job functions • Effectively responded to requirements and requests of passengers • Provided highest level of safety and security

Officer Operations

HDFC LtdMarch 2004 - May 2005• Provided customers with investment options that suited their needs • Performed the required clerical duties associated with the customers' funds

Industry

Administrative and Support Services
Government Administration
Professional Services

Specific Jurisdictions That I'm Qualified In or Can Cover

Canada

Language(s)

English
Hindi

Education

University of Mumbai

DegreePsychology April 2002 - April 2003

Professional Membership / Certification

Every year received the company's appreciation for my work as an Executive Assistant, Marketing and Public Relations: Acquired sponsorship from multinational companies for making the inter collegiate event "Electia 2001" a huge success, Effectively handled large bookings during peak seasons with proper coordination, communication, applying for visas and handling of foreign exchange (FOREX), Received company recognition for converting 75% of inquiries into confirmed reservation while maintaining a high level of efficiency

I am interested in

Career Opportunities
Providing Services based on my Expertise