Hello, I'm Gaurab B.
With over 25 years of success in Digital Transformation, IT Solutions, and Product Management, I bring a wealth of expertise in driving organizational growth and innovation. An award - winning professional known for my entrepreneurial leadership style, I thrive on spearheading digital strategy initiatives and delivering impactful results.
Details
- Professional CategoryProduct
- Location
- Years of Relevant Experience20+ years
- Seniority LevelExecutive
- Consulting Rate (Hourly)300
Experience
Regional Head of Digital Platforms and Experience
CHUBB LIFE ASIA Services (Regional Office),November 2022 - June 2024• Spearheaded digital transformation strategy for North and Southeast Asia markets, driving a 5 - year roadmap to increase distribution, improve efficiencies, and accelerate business KPIs
• Consolidated multiple productivity applications for the Agency Distribution channel into a single, multi - tenant application framework, projected to generate over 2M USD in development cost savings
• Developed compelling business cases and oversaw project governance to drive successful delivery of several platforms including Microsoft Dynamics, Appian, eBao IMO and other bespoke applications
• Evaluated vendor solutions to align with business requirements and subsequently managed contract negotiations, vendor relationships, and delivery outcomes
Digital Transformation and Projects Head
CHUBB LIFE ASSURANCE PCL,July 2019 - November 2022• Deliver end - to - end digital platforms for new business and servicing channels to drive operational efficiencies (Customer and partner portals, Quotation systems, eApplication, electronic payments, portfolio management, CRM for customer service, and policy issuance)
• Issue and steer RFPs to identify solution partners to meet requirements, budget and architecture criteria
• Manage delivery or solutions and ensure proper project governance is followed across the project lifecycle starting from vendor due diligence, onboarding through to final launch
• Lead change management strategies to drive platform adoption across distribution channels
• Implementation of Chubb Life Balance (Wellness platform) and rewards platform (Thailand) to drive customer acquisition, engagement and upsell lead generation
• Establish technology best practices, hire key team members and drive agile methodology to deliver digital programs
VP, Head of Digital Strategy and Engagement platforms
PRUDENTIAL ASSURANCE COMPANY,March 2017 - June 2019• Managed entire portfolio of digital engagement platforms for customers, agents and employees including capability prioritisation, development and rollout (Web, tablet and mobile)
• Led a team of 8 Product Managers and UX / UI designers to deliver omni - channel, customer centric experiences to drive increased engagement and adoption across web and mobile platforms
Chief Information Officer
THE WORKING CAPITOL,March 2015 - February 2017• Developed digital strategy and development roadmap to optimise processes, services, and support to achieve profitability, operational excellence, and customer satisfaction
• Developed and control annual operating and capital expenditure budget for IT to ensure it is consistent with overall strategic objectives of the business
• Defined the online customer acquisition strategy and collaborated with marketing team to deliver conversion optimised website
• Created RFP documents, undertook vendor evaluations, negotiated, awarded and managed infrastructure and development contracts
Collaboration Strategy & Customer Success manager, APJ & EMEA
TIBCO SOFTWARE INC,September 2011 - March 2015• Received Outstanding contribution award – Dec 2013
• Single - handedly managed over 50 clients in APJ and EMEA to rollout the tibbr® platform
• Led client teams (Senior management to CXO level) in strategy, architecture, training and change management planning for successful rollouts exceeding 90% of targets
• Grew customer accounts on average by 15% by establishing trusted relationships, ensuring consistent success, driving renewals and upselling services
• Key Clients: Schneider Electric, Standard Chartered Bank, Cathay Pacific
Lead Product & User Experience Manager – Collaboration Services
THOMSON REUTERS,March 2009 - March 2011• Led a regional team of 8 product managers, user experience architects and visual designers to spearhead development of collaboration tools and flagship products such as Eikon Desktop, Mobile, and Reuters Messenger
• Collaborated with global stakeholders, product teams, and account managers on product strategy to pave a business roadmap, resulting in successful launch of anticipated Eikon platform
• Spearheaded product features and concepts from ideation to implementation through user interviews, user journey development, wireframes, prototypes and UI mockups
• Managed complex rollout procedures of collaboration capabilities across multiple global teams including sales, admin, legal, marketing, support and operations
• Improved administration and support models with Global Service Managers to improve KPIs by almost 30%
• Grew membership of global trading communities from scratch to 18,000 users in under 6 months
• Conducted customer surveys and market research to drive roadmap pipeline
Product and Marketing Director
NTHID NETWORKS, INC.,September 2006 - November 2008• Transformed concepts into a working application with a viable business model consisting of multiple revenue streams – defined system requirements, developed information architecture and graphical designs, established project budget, and managed resources
Head Product Manager
PAC TOTAL SOLUTIONS SDN. BHD. (PTS),December 2004 - September 2006• Managed all aspects of requirements analysis, preparation of functional specifications and development of system architecture for the company's core products including B2B workflow and CRM applications
• Led multiple teams of 15 Engineers and Testers to ensure timely delivery of product releases
• Fostered customer relationships and assisted in sales of over RM 2m within 1 year
• Conceptualized, Delivered and Managed P&L of 2 new products with over 300 customers
• Grew product sales and increased domestic/ global markets' penetration by 20% through deployment of effective marketing strategies and product roadmaps, and building new capabilities within 1 year
Senior Business Analyst / UX & UI Lead
BUZZNET SDN. BHD.,August 2001 - December 2004• Managed complete project lifecycles to deliver complex applications for various industries – led development of application designs, functionality, and usability for web - based enterprise applications
• Defined business and functional requirements for Development teams by translating clients' complex business processes into software application functionalities
• Key Clients: Rashid Hussain Securities (RHB Group), Financial Information Services Sdn. Bhd., POS Malaysia Services and Holdings, Telecom Smart Schools
Interactive Architect
PLEXUS TECHNOLOGIES,July 1998 - August 2001• Built the company's Interactive UX / UI Design practice with global teams consisting of 50+ people
• Analysed complex business data to develop paper prototypes, information architecture and graphical layouts of web applications
• Designed functional test plans and quantitative usability and acceptance criteria to ensure delivery quality
Industry
- Financial Services
- Professional Services
- Technology, Information and Media
Specific Jurisdictions That I'm Qualified In or Can Cover
Singapore
Language(s)
- English
Your Skills
Product Management, Business Expansion, Change Management, Collaboration, Appian (Software), Autonomic Computing, Digital Transformation, Information Technology, Digital Transformation, Digital Marketing
I am interested in
- Professional / Business Networking
- Career Opportunities
- Providing Services based on my Expertise