With more than 14 years experience in customer support and customer experience, I steer customer experiences strategies currently at OLX Group. My mission is to deliver top-notch service levels, foster innovation, and drive business process improvements aligned with dynamic marketplace demands. My customer support and safety leadership has amplified team performance, refined escalation processes, and elevated user satisfaction. Previous roles further honed my expertise, where I developed training materials, end to end process, strat-up activity, led teams, and achieved consistent service excellence.