Fractional Chief Customer Officer (CCO) I help SaaS, FinTech, and growth-stage companies accelerate retention, expansion, and revenue growth by transforming customer-facing organizations. With 25+ years of leadership—including building Avalara’s global renewals team (66+ people, $920M portfolio)—I bring proven strategies and hands-on execution. Core Services Customer Success strategy & scale Renewals operations & revenue growth Customer journey transformation Executive relationship management Metrics & forecasting discipline Leadership coaching & inclusive culture Impact Highlights Increased NRR from 98% → 105%, preventing $28M churn Delivered $24M in expansion revenue Lifted CSAT by 20% and GRR by 14 points Scaled global teams across U.S., UK, India, LATAM, APAC I step in quickly to deliver measurable impact while building the foundation for sustainable growth.