Expert SaaS Onboarding & Project Leadership: Small to Mid-Market SaaS Client (4–6 week engagement) Scope: - Planning, execution, stakeholder alignment, 1 to 2 onboarding workflows - Onboard 1 to 3 key accounts - Project planning & timeline management - Customer success plan creation - Cross-functional coordination (CS, Sales, Product, Engineering) - Handoff to internal CS team (Transition from onboarding to steady-state customer success) - Executive and customer stakeholder communication Best for: - Early-stage, small, or mid-market SaaS clients needing structured onboarding for a few accounts - SaaS companies scaling post-sales or onboarding functions - Teams needing experienced leadership for complex or at-risk implementations - Founders or CS leaders who want predictable delivery at a fixed cost My approach is proactive, structured, and customer-first, focused on reducing customer effort, accelerating adoption, and setting both your team and your customers up for success.

Location

CAN